Introduction
At Jeetay Raho Pvt Ltd, we are committed to protecting your privacy and keeping your personal information safe. This Privacy Policy explains how we collect, use, and protect the information you provide through our website and mobile application.
By using our services, you agree to the terms of this Privacy Policy.
Information Collection
We collect the following types of personal information when you interact with our platform:
General Personal Information
- Contact Details: Name, email address, phone number (collected via ‘Contact Us’ or ‘Waitlist’ forms).
- Subscription & Payment Information: When you sign up for a subscription package, we collect your payment details.
Health & Fitness Data
To provide personalized insights and recommendations, we collect fitness data from connected platforms like Google Fit, Samsung Health, and Health Connect, including:
- Steps: Tracks daily movement and activity level.
- Calories Burned: Provides insights into energy expenditure.
- Exercise Types: Walking, running, cycling, swimming, and other workout categories.
- Sleep Data: Monitors sleep duration and quality for health insights.
- Heart Rate: Captures heart rate trends to help understand cardiovascular health.
Users may choose to connect or disconnect their devices at any time. When a device is disconnected, we immediately stop collecting fitness data from that source.
How We Use Your Information
We use your personal and health data to:
- Personalize your health plan, including nutrition, fitness, and diabetes management.
- Track progress and provide insights via the Jeetay Raho app.
- Enable expert recommendations from consultant doctors and allied care professionals.
- Send reminders and real-time health alerts based on activity trends.
- Improve and optimize our platform using aggregated, anonymized data. We do not use your fitness data for advertising or any unrelated services.
Data Sharing & Disclosure
Jeetay Raho does not sell, rent, or share your personal data with third-party advertisers. However, we do share certain data with third-party service providers to improve our platform’s functionality, performance, and security.
We may share data with:
- Consultant doctors and allied care professionals who are connected to you via our platform for personalized health recommendations. These professionals do not work for Jeetay Raho; we act as an aggregator.
- Google Analytics & PostHog – We use these tools to analyze app and website performance, user interactions, and engagement trends. The data collected may include:
- Device information (device type, operating system, browser type).
- Usage metrics (page views, session duration, feature interactions).
- IP address (processed in anonymized form).
- General demographic data (region-level location, based on IP).
- Firebase Crashlytics – We use Firebase Crashlytics to detect and diagnose app crashes and technical issues to enhance user experience. The data collected may include:
- Device type and OS version.
- Crash logs and error reports.
- Basic app usage patterns before a crash.
All third-party service providers have access to this data strictly for operational purposes and are bound by confidentiality obligations.
Data Retention & Deletion
- Analytical data collected via Google Analytics, PostHog, and Firebase Crashlytics is retained for performance monitoring and historical analysis. Retention
periods depend on third-party service policies, but we ensure that any personally identifiable data is anonymized where possible.
- Users can opt-out of Google Analytics tracking through their browser settings or
device privacy settings.Users who wish to delete their app usage data can request deletion by emailing contactus@jeetayraho.com, and we will remove any personally identifiable data from our records.
Data Security
We take data security seriously and implement industry-standard encryption to protect your personal information. Our security measures include:
- Encryption of sensitive data during transmission and storage.
- Regular security audits to protect against unauthorized access.
- Strict access controls to limit who can view user data.
In the event of a security breach, we will take appropriate steps to notify affected users and mitigate any risks.
Access & Control of Your Information
You have the right to:
- Review and update your personal information.
- Manage your data collection preferences (connect/disconnect fitness data sources).
- Request data deletion as outlined in Section 5.
For any requests, please email contactus@jeetayraho.com.
Chatbot Privacy Policy
Our in-app chatbot provides general health guidance and personalized support related to your health and well-being.
What the Chatbot Does:
- Offers general knowledge and wellness support
- Accesses relevant data from your user profile (e.g., fitness and health metrics) to tailor responses
- Uses Gemini-based AI technology to enhance reply quality and relevance
Data Handling:
- The chatbot does not independently collect or store personal information
- It only accesses data already securely stored in our system (such as Apple Health, Samsung Health, or user-provided data)
- All data access is tied strictly to your authenticated account—no unauthorized access to other users’ data
Usage & Retention:
- Your data is never shared with third parties through the chatbot
- Data may be used internally to improve chatbot responses and future services
- You may request deletion of your chatbot-related data anytime
Security & Access:
- All data is encrypted and securely stored within our Firebase database
- Only authenticated users can access the chatbot
- The chatbot is available to all users who have signed up on our app
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our services or legal requirements.
- New data collection practices or security enhancements.
If we make any material changes, we will notify users via email or app notifications.
Contact Us
If you have any questions or concerns about our privacy policy, please contact us at: Email: contactus@jeetayraho.com
We are committed to protecting your privacy and will respond as soon as possible.
